A Los Angeles resident lodged a complaint Wednesday against the tech giant Apple for allegedly selling a MacBook Pro unit regardless of a defect on the product.
The defect is called stage lighting” due to irregular backlighting patterns coming from the bottom of a wedged MacBook Pro’s display. The issue is attributable to tearing on the laptop’s cable when the lid was repeatedly opened and closed. Apple finally launched a repair program for the problem last year, then fixed it in Macbook’s next-generation models.
On Wednesday, Los Angeles resident Mahan Taleshpour lodged a complaint in the U.S. District Courtroom of the Northern District of California against Apple, which was allegedly aware of the defect in its product however didn’t disclose the issue to consumers.
Taleshpour claims that his 2016 15-inch MacBook Pro experienced stage lighting effects in January 2020, but he was asked to pay for the full cost of the display restore since the restore program only covers 13-inch MacBook Pro versions released in 2016.
The cost of the repair was quoted as $850, but he has not been capable of repairing the system due to the coronavirus lockdown.
The stage lighting reveals a blinking effect on the bottom of the display. The complaint points out that some MacBook Pro versions experience full display failure after significant backlight cable damage.
Repairing the display cable is often costly, as it requires changing the display unit to be replaced.
In the meantime, the case also points out that Apple continued to sell a faulty product and didn’t exercise quality control.
Therefore the company’s conduct violated the Consumers Legal Remedies Act and the Song-Beverly Consumer Warranty Act.