[150 Pages Report] The customer relationship management market size was valued at USD 57.93 Billion in 2021, and is projected to reach USD 145.79 Billion by 2029 growing at a CAGR of 12.5% during the forecast period. The Customer Relationship Management industry report contains detailed information on factors influencing demand, growth, opportunities, challenges, and restraints. It provides detailed information about the structure and prospects for global and regional industries. In addition, the report includes data on research & development, new product launches, product responses from the global and local markets by leading players. The structured analysis offers a graphical representation and a diagrammatic breakdown of the The Customer Relationship Management Market by region.
- Fortune Business Insights says that the market value stood at US $ 52.64 Billion in 2020
- By 2028, the Customer Relationship Management Market size is expected to reach US $ 128.97 Billion
- The market is expected to grow at a CAGR of 12.1% in the forecast period (2021-2028).
- The growth rate of the Global Customer Relationship Management Market is 12.1%, with an estimated value of US $ 128.97 Billion million by 2028.
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Pre-Post COVID-19 Impact on Global Customer Relationship Management Market
COVID-19 is an infectious disease caused by the most recently discovered novel corona virus. Largely unknown before the outbreak began in Wuhan (China) in December 2019, COVID-19 has moved from a regional crisis to a global pandemic in just a matter of a few weeks.
In addition, production and supply chain delays were also witnessed during the second quarter which poised a challenge to the Customer Relationship Management Market, since end-user industries were still not operating at their full capacity.
Who are the Major Customer Relationship Management Market Vendors?
- Copper CRM, Inc. (U.S.)
- Infor, Inc. (U.S.)
- Infusion Software, Inc. (Keap) (U.S.)
- IBM Corporation (U.S.)
- Microsoft Corporation (U.S.)
- Oracle Corporation (U.S.)
- com, Inc. (U.S.)
- SAP SE (Germany)
- Adobe Systems, Inc. (U.S.)
- Zendesk, Inc. (U.S.)
This research study made extensive use of secondary sources, directories, and databases such as Hoover’s, Bloomberg BusinessWeek, Factiva, and OneSource to identify and collect information useful for a technical, market-oriented, and commercial study of the global market. Other secondary sources included company annual reports, press releases, and investor presentations, white papers, certified publications, articles by recognized authors, manufacturer associations, trade directories, and databases.
Various sources from both the supply and demand sides were interviewed during the primary research process to obtain qualitative and quantitative information for this report. Primary sources included industry experts from the core and related industries, as well as preferred suppliers, manufacturers, distributors, technology developers, researchers, and organizations from all segments of the value chain of this industry. To obtain and verify critical qualitative and quantitative information, in-depth interviews were conducted with a variety of primary respondents, including key industry participants, subject-matter experts, C-level executives of key market players, and industry consultants.
Estimation of Market Size
The total size of the Customer Relationship Management Market was estimated and validated using both top-down and bottom-up approaches. These methods were also widely used to estimate the size of various market sub segments. The following research methodologies were used to estimate market size:
Extensive secondary research was used to identify the industry’s key players.
The revenues generated by the market’s leading players in molecular diagnostics have been determined through primary and secondary research.
All percentage shares, splits, and breakdowns were calculated using secondary sources and confirmed using primary sources.
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- How big is the Customer Relationship Management Market?
- What is Customer Relationship Management Market?
- Who is the market leader in Customer Relationship Management?
- Who are the major players in Customer Relationship Management?
- What is the future of Customer Relationship Management Industry?
- What are the fastest growing industries?
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