Europe Contact Center as a Service Market Share, Size, Trends – [2022-2029]

[180 Pages Report] The europe contact center as a service market size was valued at USD 670.9 Million in 2019, and is projected to reach USD 2249 Million by 2027 growing at a CAGR of 16.4% during the forecast period. The Europe Contact Center as a Service industry report contains detailed information on factors influencing demand, growth, opportunities, challenges, and restraints. It provides detailed information about the structure and prospects for global and regional industries. In addition, the report includes data on research & development, new product launches, product responses from the global and local markets by leading players. The structured analysis offers a graphical representation and a diagrammatic breakdown of the The Europe Contact Center as a Service Market by region.

  • Fortune Business Insights says that the market value stood at US $ 670.9 Million in 2019
  • By 2027, the Europe Contact Center as a Service Market size is expected to reach US $ 2249 Million
  • The market is expected to grow at a CAGR of 16.4% in the forecast period (2020-2027).
  • The growth rate of the Global Europe Contact Center as a Service Market is 16.4%, with an estimated value of US $ 2249 Million million by 2027.

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Pre-Post COVID-19 Impact on Global Europe Contact Center as a Service Market

COVID-19 is an infectious disease caused by the most recently discovered novel corona virus. Largely unknown before the outbreak began in Wuhan (China) in December 2019, COVID-19 has moved from a regional crisis to a global pandemic in just a matter of a few weeks. 

In addition, production and supply chain delays were also witnessed during the second quarter which poised a challenge to the Europe Contact Center as a Service Market, since end-user industries were still not operating at their full capacity.

Who are the Major Europe Contact Center as a Service Market Vendors?

  • Odigo SAS (France)
  • Vocalcom Group. (Paris, France)
  • Puzzel AS (Oslo, Norway)
  • Five9, Inc. (California, United States)
  • Dixa Services (Copenhagen, Denmark)
  • Bright Pattern, Inc. (California, United States) 
  • Altitude Software (Lisbon, Portugal)
  • Genesys Telecommunications Laboratories, Inc. (California, United States)
  • CONTENT GURU LIMITED (Bracknell, United Kingdom)
  • 8×8, Inc. (California, United States)
  • Vonage Holdings Corp.(New Jersey, United States)
  • inConcert Group (California, United States)
  • Enghouse Systems Limited (Markham, Canada)
  • Diabolocom SAS (Levallois-Perret, France)
  • Aspect Software, Inc.(Arizona, United States)
  • Orange Business Services (Paris, France)
  • NICE Ltd. (Ra’anana, Israel)
  • Akio (Paris, France)

Secondary Research:

This research study made extensive use of secondary sources, directories, and databases such as Hoover’s, Bloomberg BusinessWeek, Factiva, and OneSource to identify and collect information useful for a technical, market-oriented, and commercial study of the global market. Other secondary sources included company annual reports, press releases, and investor presentations, white papers, certified publications, articles by recognized authors, manufacturer associations, trade directories, and databases.

Primary Research:

Various sources from both the supply and demand sides were interviewed during the primary research process to obtain qualitative and quantitative information for this report. Primary sources included industry experts from the core and related industries, as well as preferred suppliers, manufacturers, distributors, technology developers, researchers, and organizations from all segments of the value chain of this industry. To obtain and verify critical qualitative and quantitative information, in-depth interviews were conducted with a variety of primary respondents, including key industry participants, subject-matter experts, C-level executives of key market players, and industry consultants.

Estimation of Market Size

The total size of the Europe Contact Center as a Service Market was estimated and validated using both top-down and bottom-up approaches. These methods were also widely used to estimate the size of various market sub segments. The following research methodologies were used to estimate market size:

Extensive secondary research was used to identify the industry’s key players.

The revenues generated by the market’s leading players in molecular diagnostics have been determined through primary and secondary research.

All percentage shares, splits, and breakdowns were calculated using secondary sources and confirmed using primary sources.

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  • How big is the Europe Contact Center as a Service Market?
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  • Who are the major players in Europe Contact Center as a Service?
  • What is the future of Europe Contact Center as a Service Industry?
  • What are the fastest growing industries?

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